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Khetse ("we", "us", "our") operates the Khetse mobile app and website (together, the "Service") for ordering groceries and other goods for delivery. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. By using Khetse, you agree to the collection and use of information as described here.
1. Information We Collect
a) Information you give us
Name, mobile number, email address, delivery address(es), and any details you add to your profile or send us via Help & Support or chat.
b) Location data
With your permission, we collect GPS location to show nearby stores, calculate delivery distance/ETA, and let delivery partners navigate to you. You can turn off location access in your device settings at any time, though some features (like live order tracking) won't work without it.
c) Order & payment information
Your order history, items purchased, amounts paid, and payment method. Card, UPI, and net-banking details are collected and processed directly by our payment partner (PhonePe) — Khetse does not receive or store your full card/UPI credentials.
d) Device & usage information
Device type, app version, a push-notification token (to send order updates), and how you interact with the app (pages viewed, searches, items added to cart), used to keep the Service working reliably and to improve it.
2. How We Use Your Information
We use your information to: process and deliver your orders; show you relevant stores, products, and offers; communicate order updates, OTPs, and support responses; process payments and refunds; improve and personalise the Service; and prevent fraud and abuse.
3. Who We Share It With
We do not sell your personal information. We share it only as needed to run the Service:
- Delivery partners — your name, phone number, and delivery address, so they can deliver your order.
- Partner stores — order and item details for any product fulfilled by a marketplace partner store.
- Payment provider (PhonePe) — to process online payments and refunds securely.
- Cloud infrastructure providers (Google Firebase, Cloudinary) — to host our app data, authenticate accounts, send notifications, and store images.
- Legal & safety — where required by law, or to protect the rights, safety, or property of Khetse, our users, or the public.
4. Data Storage & Security
Your data is stored on secure cloud servers (Google Firebase) with access restricted to authorised systems and personnel. Some information is also cached on your device (via local storage) purely to make the app faster and to work briefly offline. While we take reasonable technical and organisational measures to protect your data, no method of transmission or storage is 100% secure.
5. Your Rights & Choices
You can review and update your profile details from within the app at any time. You may request access to, correction of, or deletion of your personal data, or withdraw consent for location/notifications, by contacting us using the details below — we'll respond within a reasonable time. Deleting your account may mean we can no longer provide order history or support for past orders.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations (such as tax and accounting rules), resolve disputes, and enforce our agreements.
7. Children's Privacy
Khetse is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above, and significant changes may also be announced in-app.
9. Contact Us
For any privacy questions, requests, or grievances, reach us via Help & Support in the app, or email support@khetseonline.in.
